Volunteer Coordinator

The Volunteer Coordinator is responsible for intake and matching volunteers with community needs. This role requires strong organizational skills, the ability to multitask, and proficiency in problem-solving and conflict resolution. As a primary point of contact, you must greet visitors with a friendly yet firm demeanor to determine the purpose of their visit and direct them efficiently. Key responsibilities include screening and interviewing volunteers based on their skills and the community’s immediate needs. You will develop and maintain a volunteer schedule that aligns with Safe Hub operational hours, ensuring you allow yourself enough time for administrative tasks at the beginning and end of each day. Accurate tracking of volunteer names and hours is essential, as this data is critical for the community’s long-term disaster recovery.

To ensure a smooth workflow, designate a specific area for volunteer coordination with clear entry and exit points. Because this position involves significant clerical work, you should consider recruiting assistants to help manage the workload. Keep the scope of data collection simple: do not collect personal information beyond names, contact details, and specific skills. Your goal is to organize, assemble, and deploy volunteers effectively. If you wish to expand the Safe Hub’s capacity for volunteer reception before a disaster strikes, you may complete the FEMA-recognized course on Spontaneous Volunteer Management. You can also request a Volunteer Reception Center (VRC) Kit by coordinating with the Safe Hub Manager and your Municipal Emergency Manager.